CAPABILITY

Social & Behavioral Change Communication (SBCC)

Behavioral science-led interventions and campaigns that shift practices at scale.

When outcomes depend on adoption—enrollment, service uptake, prevention behaviors—SBCC is the bridge between policy intent and what people actually do. Awlers designs SBCC strategies grounded in local context, tested with audiences, and improved through real-time feedback.

  • Behavioral diagnosis that identifies the real barriers (and levers)
  • Campaigns designed for rollout—tools, partners, field activation
  • Measurement loops (surveys + listening) that keep delivery honest
Behavioral diagnosisCampaign architectureField testing
WHERE SBCC HELPS

Adoption is the outcome. We design for it.

SBCC is most useful when the “what” is clear—policy, service, or program exists—but uptake is uneven, trust is fragile, or behaviors don’t match intentions.

Low enrollment / participation

Outcome

Higher uptake through clearer journeys, trusted messengers, and barrier removal.

Prevention behaviors don’t stick

Outcome

Better adherence by targeting behavioral drivers (norms, friction, incentives).

Frontline delivery needs reinforcement

Outcome

Tools and training that make the “right behavior” easier to deliver consistently.

WHAT WE DO

End-to-end SBCC—strategy, content, activation, measurement.

01

Behavioral diagnosis & audience segmentation

We run rapid formative research to identify behavioral barriers, motivations, social norms, and decision contexts—then segment audiences and map influencers.

02

SBCC strategy & campaign architecture

We translate insights into a practical SBCC strategy: behavioral objectives, theory of change, message platform, channel mix, activation plan, and governance.

03Field-ready tools

Content systems & field tools

We design and test content that works in real contexts: interpersonal counseling tools, community kits, social/mid-media content, and training materials for frontline actors.

04Measurement-first

Implementation support & learning loops

We coordinate delivery across stakeholders and channels, track performance, and adapt fast—using monitoring, surveys, and listening to improve what’s deployed.

HOW WE DELIVER

From insight to behavior shift

We work in short cycles—build, test, learn, adapt—so the strategy survives contact with reality.

01

Diagnose

Rapid evidence scan, stakeholder mapping, field immersion, and behavioral problem definition.

02

Design

Segmentation, behavioral objectives, theory of change, message platform, and channel architecture.

03

Test

Message testing, prototype tools, pilot activation, and iteration with real users.

04

Scale & optimize

Rollout support, partner coordination, training, monitoring dashboards, and course correction.

MEASUREMENT

What gets measured gets improved

We design measurement early—so you can see whether a campaign is generating reach, understanding, intent, and real behavior change (not just impressions).

Toolbox

SurveysFocus groupsRapid field feedbackSocial listening & media monitoring

AI-supported where useful—always with privacy-by-design and clear governance.

  • Reach & frequency (who saw/heard what, how often)
  • Recall & comprehension (message understood as intended)
  • Social norms & attitudes (shifts in perception, trust, intention)
  • Service uptake (enrollment, visits, completion)
  • Sustained behaviors (retention, adherence, repeat actions)
  • Feedback signals (field reports, community inputs, digital listening)
DELIVERABLES

What you get

SBCC strategy & campaign plan (objectives, ToC, segmentation, channels)
Message platform + creative briefs
Content matrix (audience × behavior × channel)
Interpersonal communication toolkit (cards, scripts, facilitation guides)
Training modules for frontline workers & local influencers
Social/mid-media content packs (reels, carousels, infographics, radio prompts)
Partnership & governance model (roles, cadence, QA)
Monitoring framework (indicators, tools, dashboards, reporting templates)
PROOF

Featured SBCC work (anonymized)

A selection of engagements where communication, behavior, and delivery were designed together.

Client names anonymized where required.

Maternal & child health

SBCC strategy for the first 1,000 days of life

Built an evidence-based SBCC framework, produced interpersonal tools and social content, and supported rollout with monitoring loops.

  • Two national campaigns reaching 20M+ people
  • 3,000+ participants surveyed to track learning and perception shifts
  • AI-supported social analysis for real-time insights
Public health

Nationwide COVID-19 prevention & app adoption campaign

Designed a unified multi-channel campaign and coordinated stakeholders to reinforce protective behaviors and increase adoption of the exposure notification app.

  • 25M+ people reached across channels
  • Increased app downloads in the first months
  • Weekly reporting and alignment for rapid adaptation
Social protection

Enrollment communications for a national targeting system

Supported communication and engagement to improve citizen understanding and enrollment—paired with monitoring and listening to detect friction.

  • 90%+ reached by communication efforts
  • 74% satisfaction among enrolled citizens
  • AI-based listening and reporting tools to surface issues early
SECTORS

SBCC across mission-driven sectors

We adapt SBCC to the delivery realities of each sector—systems, trust dynamics, incentives, and access constraints.

ETHICS

Responsible behavior change

Behavior change work must be effective—and respectful. We prioritize accuracy, dignity, inclusion, and safety in every intervention.

01

Do no harm

Avoid stigma, blame, or unintended exclusion.

02

Context-first

Culturally grounded messages and trusted messengers.

03

Transparency

No manipulation—clear intent and factual information.

04

Data care

Privacy-by-design when collecting feedback and signals.

Ready to change behavior at scale?

Let’s discuss your objectives, audiences, constraints, and the fastest path to measurable adoption.